At Peptides NI, we are committed to delivering premium research materials with speed, discretion, and reliable support. Please review the details below to better understand our shipping options, cancellation terms, and resolution policies.

1. Shipping Options

We currently ship all UK orders via Royal Mail, offering the following option at checkout:

• Standard Shipping (Tracked 24): £3.49

All orders are shipped in plain, non-branded packaging with no identifying labels to ensure discretion.

2. Order Tracking

Once your order is dispatched, you will receive an email confirmation with your Royal Mail tracking number.

You may check out as a guest, but we recommend creating an account for easier order tracking, order history, and support access.

3. Order Cancellations

Orders may be cancelled only before dispatch confirmation.

Once an order is marked as dispatched, it enters our fulfilment process and can no longer be cancelled or refunded.

If you wish to cancel an order, please contact our support team as soon as possible.

4. Returns & Replacements

Due to the sensitive and research-only nature of our products, we do not accept returns. However, we are fully committed to resolving any issues promptly and professionally.

We offer the following resolution options:

Missing or Wrong Items:

Contact us within 7 days of delivery with photo verification. Once confirmed, we will ship the correct items at no extra cost.

Damaged Items:

Please provide photo proof of damage upon delivery. We will promptly arrange a replacement shipment after verification.

5. Delivered but Not Received

If your tracking number shows delivery but you did not receive the package:

• Check with neighbours or household members in case the parcel was accepted on your behalf.

• Check any safe places where the courier may have left the parcel.

• Contact your local Royal Mail delivery office for additional information.

If the parcel still cannot be located, please wait up to 7 business days for delivery discrepancies to be resolved before contacting our support team

6. Chargebacks & Payment Disputes

To protect our team and community from fraudulent activity:

Chargebacks may result in the temporary suspension of the associated customer account.

If you encounter a billing issue, please contact info@peptidesni.co.uk first. Most issues can be resolved faster and more efficiently without involving banks or payment processors.

7. Our Commitment

At Peptides NI, we are dedicated to providing high-quality research materials, discreet fulfilment, and responsive customer support.

If you have any questions, concerns, or feedback, please do not hesitate to contact us.

📧 info@peptidesni.co.uk

We are here to help.